5th Energyoffers support in the form of a Service Level Agreement.

Based on the size of the project we will calculate the optimum number of hours needed for post installation support and maintenance.

Hours covered are from 08H00 – 17H00, Monday to Friday.

Calls logged after 12H00 will roll over to the next day, calls logged after 12H00 on Friday’s will roll over to Monday.

5th Energy response time for on site support and maintenance is 4 hours, unless an alternative time has been arranged with our clients.

If you would like to find out more about the 5th Energy Service Level Agreement please complete the form below.